Essential Features Of A Business Telephone System

One of the very important components of any organization is the business telephone system. Without proper communication, it is impossible for businesses to execute their business activities correctly. With this in mind, the telephone system ought to be perfect enough to be used and have to incorporate all essential features, which are needed by the organization that'll be using it.

 

In this article, I will mainly focus on the features that you ought to find in an efficient and effective system.

 

The first critical feature that you must find is the auto attendant. These systems are well equipped with auto attendant feature, which allows the systems to work as receptionist for callers. They can automatically take the calls and redirect the caller to put the right number in order to reach the extension they desire. This basically saves the attendants time especially when they're so busy in taking other calls.

 

Many of the business telephone systems such as IP PBX Dubai have a conference call feature as well. This allows more than a couple of conferences to be executed at once. There are several systems, which allowed the conference of just 2 extensions at a time. On the other hand, these systems have been manufactured which allowed the conference of more than 2 calls too. Many of the systems are offering features of internal extension conference. If you would like to have external conference, then you have to ask for it.

 

The system should have automated directories that are integrated in them. With this feature, it lets the caller to see the employee's extension. This could be done by simply entering the first three letters of their name.

 

The voicemail feature gives you the chance to leave message for employees who are currently unavailable at the time of the call. The Systems from Avaya Telephone System Dubai also lets 3rd party voice mailing option as well.

 

The call hold feature is also present in all business telephone system. With this feature, it puts the caller on hold while the attendant is busy dealing with other calls. This is basically an automatic system.

 

Also, the call forwarding is another feature that can't be simply disregarded. This takes the call and forwarding it to other required extensions.

 

It is a must that the business telephone system also comes with a speed dial option, which lets your employees to save time in dialling various numbers one by one.

 

There should be a redialling option available on the system. Rather than dialling the numbers again, the system gives you the chance to press a single button to redial the number automatically.